I’m a Bay Area-based product designer with four years of experience creating user-centered digital products across web and mobile. With a background in psychology and customer service, I bring a deep understanding of human behavior and real-life problem-solving.

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Before transitioning into product design, I spent eight years helping nonprofits access donated technology from companies like Microsoft, Intuit, and Cisco. That experience taught me to bridge user needs with business goals, work across teams, and tackle challenges with empathy, inspiring me to pursue design as a way to make life easier for people.

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Today, I carry that experience into a human-centered design practice, specializing in research synthesis, user flows, and interactive prototyping. Blending design, psychology, and customer success to craft experiences that feel intuitive, authentic, and aligned with both user needs and business goals.

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I’m currently open to full-time opportunities where I can design impactful, mission-driven experiences that empower, inspire, and make a difference.

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📍 Based in SF, open to full-time and freelance roles

📩 Let’s connect: jj.mhnilsson@gmail.com